Our priority, as always, is making sure you receive excellent customer service with fabulous results.
*If you must reschedule your appointment for any reason other than covid symptoms, please be courteous and allow a minimum 24 hour notice, as we have many clients on our wait list that need appointments. Please be advised if you need to reschedule your appointment, availability and options may be limited. (Cancellations w/out a 24 hour notice will incur a fee of $25.00 for haircut appointment - $50 for any chemical services, this fee will be added to your next appointment as we are not able to fill the cancelled appointments on such short notice.)
We are more than happy to make any adjustments to your haircut, hair color, extensions or chemical service within 10 days of original service date, with the original service provider. Please contact us as soon as possible so that we can arrange a time to make those adjustments. Service adjustments do not include instances where a client changes their mind on the original service performed. If an adjustment is requested after 10 days of original service date you may be charged for the new service performed. If you do not want to see the original service provider there will be a 25%-45% service fee of original cost to the new service provider. Following the adjustment process a simple blow dry will be offered. All deposits made for future services are non-refundable after 8 weeks.
*By confirming/receiving a service you willingly know that you may potentially come into contact with a Covid positive person and could be at risk of contracting the virus. The salon will not be held responsible if you choose to receive a service and later contract an illness such as Covid. The salon & staff will do our very best to keep the safety and health of everyone a priority.
If you do not agree with or are uncomfortable with the above policies we will happily look for a future appointment date when you feel more comfortable.
Looking forward to seeing you soon!!! We appreciate your business!
Sheri Marie & Company
9212 Fry Road Ste 160
Cypress, Texas 77433